Continuous Improvement for Production and Service Teams


Continuous improvement is an on-going effort to improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once. Continuous improvement for production teams involves company-based training, concentrating on the forming and development of teams, selecting projects, and then mentoring the staff to the completion of these projects.

Who should attend?

Any staff involved in continuous improvement teams

Course Objectives

Having completed the course, candidates will be able to apply basic quality improvement tools and to interpret information and data. In addition, they will be able to apply learning to make specific improvements in their everyday work in a controlled manner.

Course Duration

Agreed with organisation.

Course Pre-requisites


Course Content

The course content and delivery is tailored to suit the company’s needs. The course content is a combination of delivered lecture material and actual project focused work.  Participants teams will be introduced to continuous improvement practice using basic problem-solving tools and apply them in a team environment on company targeted improvement areas. The sessions will include

  • Quality improvement concepts and basic quality tools
  • Small team project management process
  • Project focused work